Corporate Information (First Ferry)

Corporate Background

New World First Ferry Services Limited (First Ferry)

Vision and Mission

Ferry Services

First Ferry operates 5 routes of ferry services in Hong Kong waters.

Piers･Ticket Offices

7 First Ferry local piers located in urban districts and outlying islands are currently in service.

Ferry Schedule

First Ferry offers round-the-clock daily ferry services.

Fare

First Ferry offers value-for-money ferry services daily.

Chartering Service

First Ferry offers chartering services for different types of vessels to cater for your organisation of parties or formal occasions of any sizes. Guests can enjoy a pleasant journey in Victoria Harbour with spectacular scenic backdrops on First Ferry vessels.

Customer Services

First Ferry serves customers and meets the performance pledges by introducing quality service and full spectrum of communication channels for passengers.

Customer Service Hotline

The Interactive Voice Response System provides 24-hour Customer Service to the public. Our Customer Service Officer serve online during office hours to answer enquiries and provide timely assistance. Passengers can also listen to sailing schedule or express their views through message box service outside office hours.

Customer Service Hotfax

First Ferry runs 24-hour Customer Service Hotfax to offer an alternative communications channel.

Customer Service Hotfax : (852) 2131 8877

First Ferry Email

First Ferry has an email service to offer round-the-clock service for passengers to express their views over ferry services. Our customer service ambassadors will give prompt reply to passengers' inquiries.

Service Suggestions Email：ferry_ideas@nwff.com.hk

Lost Property Service

Sometimes, passengers may leave their properties unintentionally when travelling on board. Upon loss of properties, passengers can make a report through the following channels, First Ferry will employ its every effort in locating the lost property.

Staff

A team of quality staff is the key to quality service and customers' satisfaction. First Ferry values our staff who are ambassadors to serve the commuting public to their best. In addition to their expertise in the nautical field, frontline staff are all equipped with professional customer service skills while our engineering professionals are dedicated to maintain the fleet round-the-clock to ensure it is in optimal performance.

Logo Explanation

The corporate identity represents the corporate mission "Customer First and Foremost". The use of italic fonts and eye-catching colours such as orange, purple and green represent the dynamic and modern images of the corporation. The icon "1" not only implies the full name of New World First Ferry Services Limited, but also emphasizes our commitment to employ our utmost effort in providing top-notch services for passengers.