Corporate Information [First Ferry (Macau)]

Corporate Background

New World First Ferry Services (Macau) Limited [First Ferry (Macau)]

Vision and Mission

Ferry Services

First Ferry (Macau) operates 1 route of cross-border ferry service between Tsim Sha Tsui, Kowloon and Macau.

Piers･Ticket Offices

2 First Ferry (Macau)'s piers located in Tsim Sha Tsui, Kowloon and Macau offer cross-border ferry services and ticket offices are set up in both Kowloon and Hong Kong Island.

Ferry Schedule

First Ferry (Macau) offers frequent daily service between Tsim Sha Tsui and Macau from 7:00am to 10:30pm.

Fare

First Ferry (Macau) offers value-for-money ferry services daily.

Customer Services

First Ferry (Macau) serves customers and meets the performance pledges by introducing quality service and full spectrum of communication channels for passengers.

First Ferry (Macau) New VIP Lounge

The well-appointed VIP Lounge provides a spacious and comfortable waiting zone for travellers. VIP and Deluxe Class travellers can enjoy a series of top-notch services including priority embarkation, complimentary drinks, luggage storage and magazines. To provide further convenience, the privileged VIP and Deluxe Class travellers can also enjoy *free luggage consignment.

Address : Berth 13, Departure Hall, Macau Ferry Terminal.

Ticket Offices

Ticket offices are located in both Kowloon and Hong Kong Island and provide an effective network for ticket purchase.

Customer Service Hotline

The Interactive Voice Response System provides 24-hour Customer Service to the public. Our Customer Service Officer serve on line during office hours to answer enquiries and provide timely assistance. Passengers can also listen to sailing schedule or express their views through message box service outside office hours.

Customer Service Hotfax

First Ferry (Macau) runs 24-hour Customer Service Hotfax to offer an alternative communications channel.

Customer Service Hotfax : (852) 2131 8877

First Ferry(Macau) Email

First Ferry (Macau) has an email service to offer round-the-clock service for passengers to express their views over ferry services. Our customer service ambassadors will give prompt to passengers' inquiries.

Service Suggestions Email: ferry_ideas@nwff.com.hk

Lost Property Service

Sometimes, passengers may leave their properties unintentionally when travelling on board. Upon loss of properties, passengers shall make a report through the following channels, First Ferry (Macau) will employ its every effort in locating the lost property.

Staff

A team of quality staff is the key to quality service and customers' satisfaction. First Ferry (Macau) values our staff who are ambassadors to serve the commuting public to their best. In addition to their expertise in the nautical field, frontline staff are all equipped with professional customer service skills while our engineering professionals are dedicated to maintain the fleet round-the-clock to ensure it is in optimal performance.

Logo Explanation

The corporate identity represents the corporate mission "Customer First and Foremost". The use of Italic fonts and eye-catching colours such as orange, purple and green represent the dynamic and modern images of the corporation. The icon "1" not only implies the full name of New World First Ferry Services (Macau) Limited, but also emphasizes our commitment to employ our utmost effort to provide top-notch services for passengers.