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Notes to Passengers

Notes

< Central – Cheung Chau > < Central – Mui Wo > < Inter Islands >
Notes to Passengers
General Notes

1.   Fare and Seat Arrangements

1.1 Passengers please pay corresponding fares according to the departure date. Holiday (Sundays and Public Holidays) fares are valid from 12:31am on the first day of the holiday to 12:30am on the second day following the last day of the same holiday.

1.2 Please check your change and the details of the tickets purchased. Ticket is non-exchangeable or non-refundable. Paying fare difference or upgrading service is not available. If passenger wants to change to other sailing or Deluxe Class (Ordinary Ferry) after the fare was paid, passenger is required to purchase the full fare ticket of the concerned sailing or Class, and no refund for the former purchased ticket could be arranged.

1.3 The ticket is valid for the current sailing only. Advance purchase is not allowed. Passengers should not pre-purchase ferry tickets for your companions who have not yet arrived at the pier.

1.4 According to Section 2, Chapter 454 of “Coinage Ordinance”, for coins of denominations of $1, $2 and $5, the payment of an amount should not exceeding $100. For coins of denominations of 10 cents, 20 cents and 50 cents, the payment of an amount should not exceeding $2. The balance paid by the aforesaid denominations will be rejected.

1.5 Seats are available on a first-come-first-served basis; passengers please wait for the next sailing when the current sailing is full. 

1.6 Passengers please pay for the deluxe-class fare at the piers directly and keep the ferry ticket (for passenger who uses Octopus Card, please take the deluxe-class voucher when entering the Octopus Turnstile Gate) for boarding deluxe-class cabin. No deluxe-class upgrade service onboard ordinary ferry and at the piers is available. 

2.   Concessionary Fare for Child

2.1 Children under three years of age, accompanied by an adult and do not occupy a seat, may travel for free. According to the ferry licence, passenger whose height is 95cm or above is treated as passenger aged 3 or above, unless otherwise proven by equivalent document. First Ferry reserves the right to require the accompanied adult to produce any documentary proof (e.g. copy of the Birth Certificate) of the child for validation. Failure to produce the proof shall result in the passenger being liable for the child fare.

2.2 Children aged between three and under twelve years of age shall pay child fare. Passengers paying child fare are required to produce his/her Octopus and/or any other documentary proof (e.g. student card) for validation or inspection when passing through the turnstiles, or whenever so requested by the Company’s staff. Failure to produce the Octopus and/or proof shall result in the passenger being liable for the full fare, and the purchased child ticket will become invalid.

3.   Concessionary Fare for the Elderly 

3.1 Passenger aged 65 or above paying concessionary fare must produce either HKID card, senior citizen card or equivalent document. Concessionary fare must be settled by cash.

3.2 Holders of Elder Octopus or Personalised Octopus aged 65 or above can enjoy the concessionary fares of the "Public Transport Fare Concession Scheme for the Elderly and Eligible Persons with Disabilities" by using the Octopus. The concerned passengers are required to produce his/her Octopus and/or any other documentary proof (e.g. HKID card) for validation or inspection when passing through the turnstiles, or whenever so requested by the Company’s staff. Failure to produce the Octopus and/or proof shall result in the passenger being liable for repurchasing a full fare ticket.

4.   Concessionary Fare for Disabled

4.1 Passenger with disabilities paying concessionary fare must produce valid “Registration Card for People with Disabilities” issued by Central Registry for Rehabilitation of the HKSAR Government. Concessionary fare must be settled by cash.

4.2 Holders of Personalised Octopus with “Persons with Disabilities Status” can enjoy the concessionary fares of the “Public Transport Fare Concession Scheme for the Elderly and Eligible persons with Disabilities” by using that Octopus. The concerned passengers are required to produce his/her Octopus and/or any other documentary proof (e.g. HKID card) for validation or inspection when passing through the turnstiles, or whenever so requested by the Company’s staff. Failure to produce the Octopus and/or proof shall result in the passenger being liable for repurchasing a full fare ticket.

5.   Carriage of Pets on board

5.1 Please do not bring any bird or live poultry onboard. No pet is allowed on board the deluxe class of ordinary ferries and fast ferries (except guide dogs accompanying blind people).

5.2 Before boarding, passengers shall pay fare for their pets through the freight ticketing office at the pier (except guide dogs accompanying blind people). Pets must be on a lead or be put into a handy box at pier and on board the ordinary class of ordinary ferry. Otherwise, boarding will not be allowed.

5.3 Pets shall not occupy any seat.

5.4 First Ferry strongly suggests all passengers have their dogs on a lead and muzzled to avoid their dogs causing nuisance and fear to other passengers. First Ferry reserves the right to refuse any carriage of dog that caused disturbance, nuisance or fear to the passengers. Decision of First Ferry shall be final and conclusive.

6.   Carriage of Large Sized Items on board

6.1 No freight is allowed on board fast ferries. Accompanied travelling case or bag not exceeding 32 in.(W) x 23 in.(H) x12 in.(D) in size, baby-car and small shopping trolleys are free of freight charge when boarding ordinary ferry or fast ferry. Each passenger shall bring no more than 1 travelling case or bag and follow instruction of company’s staff and properly store their items in designated place. For bringing any freight out of the aforesaid items onboard, passengers shall pay the corresponding freight rate through the freight ticketing office before boarding and take the ordinary ferry.

7. Smoking and gambling are prohibited on board and at pier.


Freight management procedure for outlying islands routes

1. All freight will be served on a first-come-first-served basis.

2. Freight items shall be charged in proportion to the amount and volume. First Ferry reserves the right to refuse any freight items sized over 1.5m3 or with safety/hygienic concerns on board.

3. Freight area on the Triple-deck and Double-deck vessels is about 19m3 and 4.8m3 respectively.

4. Freight carrier should pay the freight fare at the freight ticketing office. Freight carrier is not allowed to place goods or trolleys in the center of the passageway at pier or on the bridge and should wait at the designated area for boarding under the instruction from our pier staff. NWFF reserves the right to refuse carriers to use our freight carriage service who do not follow this rule.

5. On the vessel, freight must not be placed on passenger seats, the places reserved for wheel chairs, passageways, in front of the gangplank and in front of engine room door. Passengers must follow NWFF staff’s instructions.

6. Adequate manpower must be arranged for loading and unloading of freight and not allowed to cause any delays of sailings’ departures.

7. Loading and unloading of freight is not allowed until all passengers have left the ferry.

8. It is carrier’s liability to protect the freight against loss or damage, and the carrier must ensure the freight do not pose any threat/damage to passengers and/or First Ferry. First Ferry reserves the right to seek all remedies available by law for any injuries/damages on passengers and/or First Ferry due to or arising out of any negligence or default of the carrier.


carriage of dangerous goods on board

 In the interest of safety, passengers who carry or convey the following categories of dangerous goods and/or any other items classified as dangerous goods by the HKSAR Government and/or any freight items containing dangerous goods shall not be allowed to board our ferries.

CategoriesClassificationExamples
Category 1ExplosivesExplosive Powder, Fire Cracker
Category 2Compressed GasesAcetylene, Coal Gas, Methane, Ethane, Hydrogen, Oxygen, LPG Gas
Category 3Corrosive SubstancesAcetic Acid, Hydrochloric Acid, Sulphuric Acid
Category 4Poisonous SubstancesAmmonia Solutions
Category 5Substances giving off inflammable vapoursPaint, Paint Thinner, Turpentine, Gasoline, Diesel Oils, Kerosene
Category 6Substances which become dangerous by interaction with waterCalcium Phosphide, Sodium Metal
Category 7Strong supporters of combustionSaltpeter
Category 8Readily combustible substancesRed Phosphorus
Category 9Substances liable to spontaneous combustionPhosphorus (white or yellow)
Category 9ACombustible goods exempted from Sections 6 to 11 of the DG OrdinanceCotton Waste, Kapok, Polypropylene (raw material)
Category 10Other dangerous substancesBlowing Agents for rubber manufacture

Offenders shall be held liable for any loss or damage arising from the unauthorized conveyance of dangerous goods on board NWFF vessels.


octopus monthly ticket - conditions of use

Definition: All references to “Octopus Monthly Ticket” as hereinafter appearing shall mean all Anonymous or Personalized Octopus cards which have been encoded with a Monthly Ticket Function of NWFF (the Company).


1. Octopus Monthly Tickets issued are subject to the Company’s terms and conditions and Octopus Card Limited’s Condition of Issue of Octopus. There will be no refund or replacement of Monthly Ticket if ticket holders breach any of the above mentioned Conditions.

2. The Octopus Monthly Tickets are valid only for the month issued.

3. Octopus Monthly Tickets entitle ticket holders to make one round-trip of ordinary class for specified route(s), which must be completed on the same day. Monthly Ticket holders can upgrade to deluxe class of ordinary ferry or fast ferry at the rates on the departure date. 

4. It is necessary for Octopus Monthly Ticket holders to add sufficient value into the Octopus at Octopus Service Centre before making fare adjustment at designated gates to board deluxe class or fast ferries. Manual fare adjustment by cash will not be available at all ticketing offices.

5. Octopus Monthly Ticket holders are required to produce his/her ticket and/or any other documentary proof (e.g. Octopus Monthly Ticket Receipt) for validation or inspection when passing through the turnstiles, or whenever so requested by the Company’s staff. Failure to produce shall result in the passenger being liable for the full fare.

6. There will be no refund of the Octopus Monthly Ticket, arising from loss or misuse. Unused trip(s) of Octopus Monthly Ticket is/are non-refundable and non-replaceable under any circumstances (including but not limited to loss and circumstances beyond the Company's control such as suspension of service due to the severe weather, labour strike and accidents, etc.). All refunds under other circumstance(s) are at the Company’s discretion.

7. When the Octopus malfunctions, Octopus Monthly Ticket holder(s) must return the Octopus and apply for purchasing a Temporary Octopus with Monthly Ticket encoded or re-encoding the Monthly Ticket Function at NWFF’s Customer and Octopus Service Centres at Pier No. 5 and Pier No.6 in Central, Cheung Chau Pier and Mui Wo Pier. If the holder(s) returned the Octopus with NWFF Monthly Ticket Function via other transport operators, the application for purchasing a Temporary Octopus with Monthly Ticket encoded or re-encoding the Monthly Ticket Function is subject to the final approval of NWFF. The approval process takes around 7 working days and the holder(s) must pay normal fare during the period.

8. When a Personalized Octopus card or Octopus card with Automatic Add Value Service is lost, Octopus Monthly Ticket holder(s) must report loss to Octopus Card Ltd. The holder with the lost card proof shall contact our Customer Service representative via Customer Service Hotline (852) 2131 8181 for the re-encoding of the Monthly Ticket Function as soon as possible.

9. No priority will be given to Octopus Monthly Ticket holders for boarding or transferring to deluxe class or fast ferries.

10. NWFF reserves the right to change the aforesaid terms and conditions without prior notice. In the event of dispute, decisions of NWFF shall be final.


holiday return ticket - conditions of use

1. Holiday Return Ticket is only applicable to Central – Cheung Chau or Central – Mui Wo route. The point of departure must be either Cheung Chau or Mui Wo and the return destination must be the same as the departure.

2. Holiday Return Ticket holder (paid by cash or Octopus) is entitled to one round-trip ferry journey on Central – Cheung Chau or Central – Mui Wo route. Central-bound trip is valid for the current sailing only and will be expired thereafter. Island-bound trip is predetermined to take ordinary class of ordinary ferry. But passengers can choose to pay for upgrading to deluxe class of ordinary ferry or fast ferry on the Island-bound trip.

3. Holiday Return Ticket holder (paid by cash) can upgrade to deluxe class of Ordinary Ferry or Fast Ferry by paying in cash at Central piers. For the Octopus Holiday Return Ticket holder, the fare difference will be deducted automatically when entering the Octopus gate. Upgrading to deluxe class of Ordinary Ferry or Fast Ferry is charged at weekday-fare rates. 

4. Holiday Return Tickets (paid by cash or Octopus) are only available for sale and registered at the registration point on Saturdays, Sundays, Public Holidays’ Eve & Public Holidays at Cheung Chau Pier or Mui Wo Pier. No advance purchase or registration is available.

5. Ticket of Island-bound trip is valid from the date of purchase until 12:30am on the second day following the last day of the same public holiday and will be expired thereafter. (Sunday is deemed to be the public holiday)

6. Each passenger is entitled to purchase one ticket or register once only and the ticket is non-transferable, non-refundable or non-exchangeable under any circumstances (including but not limited to loss, unused journeys and circumstances beyond the Company's control such as suspension of service due to the severe weather, labour strike and accidents, etc.).

7. Seats are available on a first-come-first-served basis. Holiday Return Ticket holders have no priority on boarding. 


The aforesaid terms and conditions are subject to change by New World First Ferry Services Limited (NWFF) without prior notice. In the event of dispute, decisions of NWFF shall be final.


NEW WORLD FIRST FERRY SERVICES LIMITED
September 2016

< North Point – Hung Hom > < North Point – Kowloon City >
Notes to Passengers
General Notes

1. Please tender exact fare or pay by Octopus. No change will be provided at pier. Fare is non-refundable.

2. Take the current sailing after entered the gate. Seats are available on a first-come-first-served basis; passengers please wait for the next sailing when the current sailing is full.

3. Please check your change and the details of the freight/monthly ticket purchased. Ticket is non-exchangeable or non-refundable.

4. Passengers shall pay fare for their pets through the freight ticketing office at North Point pier (except guide dogs accompanying blind people). Pets must be on a lead or be putinto a handy box at pier and on board. Otherwise, boarding will not be allowed. Please do not bring any bird or live poultry onboard.

5. Pets shall not occupy any seat.

6. Smoking and gambling are prohibited on board and at pier.

7. Children under three years of age, accompanied by an adult and do not occupy a seat, may travel free of charge.

8. Children aged between three and under twelve years of age shall pay child’s fare. Passenger whose height is of 95cm or above is treated as passenger aged 3 or above, unlessotherwise proven by HKID card or equivalent document.

9. Passenger aged 65 or above paying concessionary fare must produce either HKID card, senior citizen card or equivalent document.

10. Accompanied travelling case or bag not exceeding 32 in.(W) × 23 in.(H) × 12 in.(D) in size, baby-car and small shopping trolleys are free of freight charge when boarding.Each passenger shall bring no more than 1 travelling case or bag and follow instruction of company’s staff and properly store their items in designated place. For bringing anyfreight out of the aforesaid items onboard, passengers shall pay the corresponding freight rate through the freight ticketing office before boarding or leaving North Point Pier.

Concession Fare for Disabled - Conditions of Use

1. Passenger with disabilities paying concessionary fare must produce valid “Registration Card for People with Disabilities” issued by Central Registry for Rehabilitation of the HKSAR Government.

2. Concessionary fare must be settled by cash.

Octopus Monthly Ticket - Conditions of Use

Definition: All references to “Octopus Monthly Ticket” as hereinafter appearing shall mean all Personalized or Anonymous Octopus cards which have been encoded with a MonthlyTicket Function of New World First Ferry Services Limited (NWFF).

1. Octopus Monthly Tickets issued are subject to NWFF’s terms and conditions and Octopus Card Limited’s Condition of Issue of Octopus.

2. The Octopus Monthly Tickets are valid only for the month issued.

3. Octopus Monthly Ticket holders are required to go aboard at specified pier and follow instruction of company’s staff when passing through the turnstile.

4. Octopus Monthly Tickets are not transferable. No replacement will be issued if the ticket is lost.

5. Octopus Monthly Ticket holders are required to produce his/her ticket and/or any other documentary proof (e.g. Octopus Monthly Ticket Receipt) for validation or inspectionwhen passing through the turnstiles, or whenever so requested by the company’s staff. Failure to produce shall result in the passenger being liable for the full fare.

6. There will be no refund of the Octopus Monthly Ticket, arising from loss or misuse.

7. When the Octopus malfunctions, Octopus Monthly Ticket holder(s) must present the Octopus and apply for a Temporary Monthly Ticket at NWFF’s Customer and Octopus Service Centres at North Point Pier with Octopus Monthly Ticket receipt.The Temporary Monthly Ticket should be returned to NWFF on or before 3rd of the following month, otherwise administration charges will be imposed.

8. No priority will be given to Octopus Monthly Ticket holders for boarding.

9. NWFF reserves the right to change the aforesaid terms and conditions (including but not limited to terms and conditions) without prior notice. Please check for updates at NorthPoint Pier. In the event of dispute, decisions of NWFF shall be final.

Freight Management Procedure for Inner Harbour Routes

1. All freight will be served on a first-come-first-served basis.

2. Passengers shall pay freight rate before boarding or leaving North Point Pier. Freight rate shall be charged in accordance to its freight type or in proportion to the amount andvolume (applicable to the freight not listed in the table of NWFF Freight Rates for Inner Harbour Ferry Routes). In the event of dispute, decisions of NWFF should be final.

3. On the vessel, freight must not be placed on passenger seats, the places reserved for wheel chairs, passageways, in front of the gangplank and in front of engine room door.Passengers must follow the instruction of company’s staff.

4. Adequate manpower must be arranged for loading and unloading of freight.

5. Loading and unloading of freight is not allowed until all passengers have left the ferry.

6. It is carrier’s liability to protect the freight against loss or damage.

Carriage of Dangerous Goods on board

In the interest of safety, passengers who carry or convey the following categories of dangerous goods and/or any other items classified as dangerous goods by the HKSARGovernment shall not be allowed to board our ferries.

CategoriesClassificationExamples
Category 1ExplosivesExplosive Powder, Fire Cracker
Category 2Compressed GasesAcetylene, Coal Gas, Methane, Ethane, Hydrogen, Oxygen, LPG Gas
Category 3Corrosive SubstancesAcetic Acid, Hydrochloric Acid, Sulphuric Acid
Category 4Poisonous SubstancesAmmonia Solutions
Category 5Substances giving off inflammable vapoursPaint, Paint Thinner, Turpentine, Gasoline, Diesel Oils, Kerosene
Category 6Substances which become dangerous by interaction with waterCalcium Phosphide, Sodium Metal
Category 7Strong supporters of combustionSaltpeter
Category 8Readily combustible substancesRed Phosphorus
Category 9Substances liable to spontaneous combustionPhosphorus (white or yellow)
Category 9ACombustible goods exempted from Sections 6 to 11 of the DG OrdinanceCotton Waste, Kapok, Polypropylene (raw material)
Category 10Other dangerous substancesBlowing Agents for rubber manufacture

Offenders shall be held liable for any loss or damage arising from the unauthorized conveyance of dangerous goods on board NWFF vessels.

NEW WORLD FIRST FERRY SERVICES LIMITED
June 2014