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Customer Enquiry

Contact Us

The Interactive Voice Response System provides a 24-hour customer service to passengers, together with Customer Service Officers answering enquiries and providing timely assistance in person during office hours. Passengers can also check the sailing schedule or feedback their views through the automated system outside office hours.

Customer Service
Office hours of
Customer Service Officer

Mondays to Fridays: 9:00am –
12:55pm and 2:15pm – 5:00pm

Customer Service
Hotline

Hong Kong: (852) 2131 8181

Saturdays: 9:00am – 12:00nn

Customer Service
Hotfax

Hong Kong: (852) 2131 8877

Except Sundays and public holidays

Service Suggestions
Email

ferry_ideas@nwff.com.hk