The Interactive Voice Response System provides a 24-hour customer service to passengers, together with Customer Service Officers answering enquiries and providing timely assistance in person during office hours. Passengers can also check the sailing schedule or feedback their views through the automated system outside office hours.
Mondays to Fridays: 9:00am –
12:55pm and 2:15pm – 5:00pm
Customer Service
Hotline
Hong Kong: (852) 2131 8181
Saturdays: 9:00am – 12:00nn
Customer Service
Hotfax
Hong Kong: (852) 2131 8877
Except Sundays and public holidays
Service Suggestions
Email
ferry_ideas@nwff.com.hk
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